google-site-verification: google188619be4e6b14de.html

Delivery

Delivery Policy

Japonica provide a professional & effective delivery service across the mainland United Kingdom.

We offer free delivery on all orders over £50 and aim to deliver items within 5 working days* though this is dependent on stock levels and external factors such as inclement weather. All products are packed with mail order packaging standards and have a 2 man delivery team for larger furniture items (1 man assisted delivery for smaller furniture items).

For smaller products and accessories we use a Parcel service for a faster, more economical service.

We use signed proof of delivery for easy record keeping using state-of-the-art smart handsets. However this is not applicable for smaller products.

If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route*

* The below exceptions do apply to our delivery policy.

For 2-man delivery items, a fully trained and equipped delivery team will come to your home and will bring the product(s) inside to your room of choice.

The delivery team will not be able to bring your order up more than one flight of stairs, unless there is an elevator on the property which they can use

If you provided a mobile phone number, a text message will be sent to you to confirm delivery date. In addition, the crew will phone when they are en route. This is only applicable for larger furniture items, using a 2 man team

Customers must sign for delivery for 1-man and 2-man drops. If the item requires a signature, the driver will leave a notice behind for customers with instructions on how to proceed with receiving the shipment.

Packaging waste removal is applicable for 2 man delivery only.

Please note there are delivery surcharges applicable to certain postcodes due to extended delivery distances

Once you have made your selections and entered your delivery post code, the delivery cost will be generated by the website if you fall outside of the ‘free delivery zone’.